When your wheels are turned far left there is no way to go straight without turning the steering wheel to the right. That's it.
For the tires to be pointed at the agent she had to turn the steering wheel to the right. There's no other way to do it.
He may not have been standing in front of the vehicle. Her reversing the vehicle with the wheels fully turned may have placed him in front of the vehicle. Her significant other, they weren't married, then yelled "drive".
She put the vehicle in drive, her tires were pointed at the agent, who was now oriented in front of the vehicle, she hit the gas and her left front tire spun on ice.
The agent has zero idea what the woman who had been blocking the street for several minutes while laying on her horn is going to do. Zero.
If there was no ice, the agent gets hit harder.