She was competent, and succinct. What a blessing.
I think you're missing the big picture, though. There's no organization at Carver-Hawkeye. It's a disaster.
There's no organization at Iowa period.
I took my son there for a college visit, and the whole day was a clusterfuck. They couldn't handle splitting people up for tours, the student workers seemed bottom of the barrel (maybe not, might just be Iowa), and the chemical engineering lab was a total fucking mess. You would think with a tour group coming through they would clean up a little. Shithole.
They couldn't even hand out pens to people to do their survey in any kind of organized manner.
Just a clusterfuck all the way around.